How we work with you


For Spencer Group, our relationship with our clients is the foundation stone on which any project is built. Every element of our process, from the first designs to the last coat of paint, is engineered to make the experience of working with us as transparent and constructive as possible.We may work on some of the UK’s largest engineering projects, but we’re a family firm at heart, and we aim to give all of our clients a personal and engaging service. With a key contact from start to finish, our clients always know who to talk to. They also have full access to our bespoke document handling system, which allows them access to all the same information we have, any time of day or night.

We believe technology is best used to augment our engineers’ skills, not replace them. That’s why we deploy the latest advances in the industry to give our engineers the tools to perform at their best, but not at the expense of face-to-face contact. They are there every step of the way: From our design team using the latest 3D modelling tools to help visual the full project, to the drone footage updates from site, to the XER Toolkit that lets clients track progress and costs at any point. Thanks to our principle of self-delivery these same professionals continue to input at all stages of the project, continually refining the design and processes to ensure it is always optimised for our clients’ objectives.

At Spencer we specialise in the impossible, but every project is a journey, and we don’t travel alone. Our clients are with us every step of the way, and together we can achieve the extraordinary.