IT Support Supervisor

Job Title: IT Support Supervisor
Type: Permanent
Team: IT Support
Salary: Dependant on Experience
Location: Humber Quays, Hull
Hours: 40 hours per week

As a IT Support Supervisor you will lead and supervise the IT Support Team, ensuring adherence to team processes, providing hands-on 3rd line support, and recommending best working practices.

Responsibilities 

  • Lead and supervise a team of 3 Support staff, providing guidance, supervision, and support to ensure the efficient functioning of the support section
  • Simultaneously contribute expertise within the wider IT Services Team, actively participating in hands-on tasks, troubleshooting, and strategic planning
  • Set, implement, and monitor team objectives and SLAs, fostering a proactive and collaborative work environment
  • Ensure IT Security is maintained through continuous monitoring and improvement of security measures
  • Foster collaboration and effective communication between the Support Team and other IT Services units to ensure seamless integration of support activities with broader IT initiatives
  • Balance supervisory responsibilities, such as smarter tasks, goal setting, and team development, with direct technical contributions to enhance the overall effectiveness of the IT Services Team
  • Provide technical expertise, including 3rd line support, and stay abreast of industry developments, making recommendations for improvements
  • Manage asset and configuration management for company hardware and software
  • Project management of minor ad-hoc projects, quantifying achievements where applicable
  • Perform any other tasks or duties commensurate with the objectives and remuneration of the post
  • Attend company training courses for Health & Safety
  • Receive on-the-job training for company-specific methods
  • Access Computer-Based Training and other resources for continued Personal Development
  • Supervise and allocate work, planning to staff within the Support section
  • Mentor and develop team members, fostering a positive work environment
  • Promote continuous improvement within the team
  • Report to the Head of IT or, in their absence, the Systems Director
  • Clarify the reporting structure within the IT department
  • Plan own workload to meet timescales given by the manager and respond to day-to-day requests from customers

Requirements and Qualifications

Skills

  • Network infrastructure, including TCP/IP (DNS / / DHCP / VPN etc.)
  • Workstation O/S including Windows 10/11 & Windows Server
  • Provision of IT Support function within a geographically distributed environment
  • Linux / Apache / MySQL / PHP (LAMP)
  • Familiarity with Firewalls and security measures (Desirable)

Abilities

  • Sysadmin role under Windows, setting up users, granting the relevant access, maintaining security
  • Configuration and installation of personal computers running Windows
  • Provision of IT Services to users in a busy team
  • Sysadmin role within a Linux environment (Desirable)
  • Shell / Perl / Windows scripting (Desirable)

Experience

  • Supervising (or other lead roles) a support section within a heterogeneous environment
  • Network and Personal peripherals (printers / scanners, etc.)
  • Windows Active Directory
  • Support Software / Ticketing software with Hardware and software asset management
  • Experience in a LAMP environment (Desirable)
  • Experience with Linux or other Unix-based environments (Desirable)
  • VPNS / WANS (Desirable)
  • Setting SLA‚Äôs and Targets (Desirable)

Qualifications

  • Basic education including Mathematics and English at GCSE level
  • One of:
    • Any IT Related Degree
    • ITIL
    • PRINCE2
  • Any other industry-recognised certifications (Desirable)

Apply here

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