Business Administration Apprentice

Job Title: Business Administration Apprentice
Type: Apprenticeship
Team: Support
Salary: starting salary £11,440
Location: Humber Quays
Hours: 40 per week


Description of Role
As a Business Administration Apprentice you will be expected to work as part of an administrative team to provide support to your designated department. You will be given opportunities to learn various administration roles across the business. You will also be responsible for covering the main Reception (when required) where you will be required to supply information regarding the organisation to the general public, clients and employees. You will also be required to attend to visitors and deal with enquiries on the phone and face to face and all other duties associated with a main reception. Your development will be well structured and geared towards you building a career with The Spencer Group.


  • Dealing with internal and external correspondence
  • Word processing documents, such as letters, presentations and
  • Using office equipment, such as printers, scanners and photocopiers
  • Setting up and maintaining filing systems
  • Updating information on computer databases
  • Answering the telephone and directing calls
  • Assisting colleagues as necessary
  • Answer main telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering Spencer Group
  • Direct persons to correct destination
  • Deal with queries from clients
  • Ensure knowledge of staff movements in and out of Spencer Group
  • Receive and process mail and deliveries
  • Study towards and complete the NVQ Level 2/3 Diploma in Business
  • Ad hoc duties as required

Requirements and Qualifications

Person Specification

  • Excellent interpersonal and communication skills
  • Ability to work to tight deadlines
  • Ability to prioritise a varied workload
  • Strong numeracy and IT skills
  • Ability to stay calm under pressure
  • Ability to be discreet and tactful
  • Ability to be courteous but firm when dealing with difficult customers
  • Efficient and well organised
  • Self-motivated
  • Confident when using a computer and office equipment

Qualifications & Experience 

  • Good GCSE grades A-C in Maths & English (or equivalent)
  • Experience is desirable but not essential

Apply here

Fields marked with a * are mandatory